FAQ

Our warehouse is located at Inspirations Wholesale, Old Hall Road, Bromborough, Wirral, CH62 3NX.

You can find our current opening times on our contact us page.

Our warehouse is open to everyone; if you are purchasing you will need to become a member.

We currently accept Visa, Mastercard, PayPal as well as payment via bank transfer. We cannot ship orders until goods are paid for in full.

Please feel free to contact our Customer Service Team on 0151 334 0818 / office@inspirationswholesale.co.uk, 9am to 5pm Monday to Friday and 10am to 4pm Saturday & Sunday. We're closed on Easter Sunday, Christmas Eve, Christmas Day, Boxing Day, New Year's Eve and New Year’s Day.

Gift vouchers / credit notes are valid for 2 years.

Prices in store exclude VAT. All prices are subject to VAT at ruling rates. Prices on our website show both excluding and including VAT. Our VAT number is 449 5394 50.

We do not produce a catalogue as our stock levels change from season to season and year to year. If you are after something specific, please contact our Customer Service Team on 0151 334 0818 or email office@inspirationswholesale.co.uk.

If you wish to unsubscribe from our mailing list, please click on the “Unsubscribe” link at the bottom of our marketing e-mails.

You can find our full terms and conditions here.

Having issues using our website? If you're unable to checkout, add an item to your basket or, a page isn't loading correctly, here are some troubleshooting suggestions to get things moving again.

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Restocking dates vary from item to item, many of our product lines are seasonal and change from year to year. Please contact our customer service team via e-mail office@inspirationswholesale.co.uk for further information.

Our Christmas stock generally starts arriving from July; with most of our lines available to purchase online and in store from September.

No, we do not have a minimum order.

You can place your order online 24 hours a day, 7 days a week.

If you have an Inspirations Wholesale account, log in to into your account and start shopping.

If you are a new customer, you will have the option to create an account or to checkout as a guest.

Payment must be made in full before an order can be dispatched. Please note that no items on your order are reserved until you have paid in full.

When you place an order, you will be sent an automated confirmation email directly to the email address you supplied. Please check your "junk" email inbox, as emails from unknown senders are often treated as spam. If you cannot find the confirmation email, please contact us and we will verify that your order has registered on the system.

Pre-order allows you to purchase a product before it's available. By pre-ordering the product you reserve it and ensure that you're amongst the first to receive the product after its sales start date has passed and it has been made available for purchase. Pre order items state in the product description the approximate lead time for your pre-ordered product.

Our team in the warehouse are very quick at packing your order up which means that we cannot guarantee that you can amend your order once it has been placed. Please call us on 0151 334 0818 and our team will be able to advise if it is still possible to amend an order. We are unable to change any delivery address details once an order has been placed.

Our team in the warehouse are very quick at packing your order up which means that we cannot guarantee that you can cancel your order once it has been placed. Please call us on 0151 334 0818 and our team will be able to advise if it is still possible to cancel the order.

We're sorry to hear there's a problem with your item but we will do our best to solve the issue as quickly as possible for you. Please e-mail us photos clearly showing the fault to office@inspirationswholesale.co.uk along with your order number and item code of the faulty item. We can then advise how to proceed.

We're sorry to hear that you have received a wrong item, but we will do our best to solve the issue as quickly as possible for you. Please email us photos clearly showing the item and code of the item you have received in error to office@inspirationswholesale.co.uk along with your order number and item code of what you should have received instead. We can then advise how to proceed.

If an item is missing, please email us at office@inspirationswholesale.co.uk and please have your order number and item code of the missing item ready.

It can currently take up to 2 working days to dispatch your order. In busy periods this can increase to 4-5 working days. Our courier partners are delivering as normal now, but unforeseen circumstances might cause short delays which are out of our control. You'll get an email as soon as your order has been dispatched.

If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You are liable to meet any additional charges for customs clearance or additional documentation. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information. Please note international shipments may be subject to cross-border inspections by customs authorities.

No, at present we can only deliver all items within in your order to one delivery address of your choice. If you require items to be delivered to multiple addresses, you will need to order the item/s separately and select or enter the relevant address at the checkout.

For orders that are sent on a trackable service you will receive an email containing the tracking number once the parcel has been dispatched. All UK orders are sent on a trackable service.

We aim to dispatch orders within 2 working days (48 working hours). Estimated and maximum delivery timescales can be found on our delivery page.

If you have not received your order after allowing the maximum time, please contact us and we will assist you further.

Please ensure you check your order immediately after receipt and report any issues within 7 days of receipt. This includes damage to the box, damaged and/or missing items as well as damaged and/or missing parts.

If your tracking information shows that your order has been delivered but you have not received it, please check with your neighbours and your local sorting office first. If you have done so and the parcel cannot be located, please contact us via office@inspirationswholesale.co.uk so that we can raise an investigation with the responsible postal service or courier.

You can find our full returns policy here.

Once we receive your return it will be processed within 14 days.

Refunds

Refunds are credited to the original payment method once your return has been processed. This can take up to 14 days from the date we receive it. Once the return has been processed please allow 3–5 working days for the refund to credit your payment method.